Food & Beverage Manager

Strategic Planning & Development - Develop and execute a comprehensive Food & Beverage strategy aligned with the hotel's overall vision and business goals. - Analyze market trends, guest preferences, and competitor activities to identify opportunities for innovation and growth. - Collaborate with the General Manager and senior leadership to establish performance objectives. Operational Excellence - Ensure seamless daily operations across all Food & Beverage outlets, including restaurants, bars, in-room dining, and banqueting services. - Maintain the highest standards of food quality, presentation, and service in line with brand values. - Oversee inventory management, procurement, and cost control to maximize profitability while minimizing waste. - Implement and regularly review standard operating procedures (SOPs) to enhance efficiency and compliance with health, safety, and hygiene regulations. Guest Experience & Satisfaction - Foster a culture of personalized and anticipatory service, exceeding guest expectations at every interaction. - Handle guest complaints and special requests promptly and professionally, ensuring total satisfaction. - Regularly review guest feedback through surveys, reviews, and direct interactions to identify areas for improvement. - Collaborate with the culinary team to design innovative menus and curate memorable dining experiences. Financial Management - Prepare and manage the Food & Beverage department's budget, ensuring alignment with financial goals. - Monitor revenue performance, operational costs, and profitability metrics, implementing corrective actions when necessary. - Develop strategies to drive revenue growth through promotional activities, special events, and partnerships. - Conduct regular financial analysis and forecasting to identify trends and opportunities for optimization. Team Leadership & Development - Recruit, train, and mentor a high-performing team of Food & Beverage professionals. - Conduct regular performance evaluations, providing constructive feedback and career development opportunities. - Promote a collaborative and inclusive work environment that aligns with brand core values. - Organize regular training sessions to ensure the team is equipped with the latest industry knowledge and skills. Marketing & Branding - Collaborate with the Sales & Marketing team to develop targeted campaigns for Food & Beverage promotions. - Enhance the hotel's brand image by curating signature dining events, themed nights, and unique culinary experiences. - Build relationships with local and international media to promote the hotel's Food & Beverage offerings. - Ensure consistency in branding and messaging across all outlets and promotional materials. Health, Safety & Compliance - Ensure strict adherence to local and international health, safety, and hygiene regulations. - Conduct regular audits and inspections to maintain compliance with standards. - Train staff on safety protocols, including emergency response and safe handling of equipment and food. - Lead initiatives to promote sustainability and eco-friendly practices within the Food & Beverage operations. Administrative Responsibilities - Maintain accurate records of financial performance, inventory, and staff schedules. - Prepare detailed reports on department performance for senior management. - Oversee the implementation of technology and systems to streamline operations and enhance efficiency. - Ensure all departmental documentation complies with company policies and regulatory requirements.