Front Office Representative (Seasonal)

Role purpose: Support the marina team in delivering a welcoming, friendly and professional experience to all guests and visitors. Help customers with their daily needs and ensure smooth front office operations during the busy season. Key Accountabilities • Welcome customers and visitors to the marina • Support guests during arrival and departure • Answer customer questions in person, by phone or email • Support enquires, mooring sales, invoices and booking administration work. • Handle customer requests in a friendly and professional manner • Handle and Support collection processes, by mails or outbound calls • Assist with check-in procedures and customer documentation • Help maintain customer information in the system • Work closely with marina teams to ensure excellent customer service • Assist with general front office and administrative tasks • Support the team in resolving simple customer issues Core Competencies, knowledge and Experience • Friendly and positive attitude • Customer-oriented mindset • Good communication skills • Team player with a “can do” attitude • Organized and reliable • Attention to detail • Ability to remain calm during busy periods • Eagerness to learn and support the team • Excellent communication (written and verbal) and presentation skills Must have professional/technical qualifications • Previous Customer service or hospitality experience • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) • Fluency in English and Spanish – verbal and written • Additional languages are highly appreciated • University degree will be considered a plus